**Cancellation Policy**
If you need to cancel your reservation, please be aware of the following terms:
Walsh's Hotel, Apartments & Mill Lodges
- For individual bookings at Walsh's Hotel, Apartments and Mill Lodges: Cancellations made more than 48 hours before your scheduled arrival will not incur any fees. However, if you cancel within 48 hours of arrival, a charge equivalent to the cost of the first night's stay will be applied to the credit card used for booking.
- For individual bookings at Linen House and Coastal View: Cancellations made more that 2 week before your scheduled arrival will not incur any fees. However, if you cancel within 14 days, a charge equivalent to the cost of the stay will be applied to the credit card used for booking.
- No-shows: Guests who do not arrive without cancelling will be charged the full amount of the reservation.
- For group bookings (including wedding parties): A non-refundable deposit of £20 per person is required at the time of booking.
- Special offers: Reservations made under special offers with advance, non-refundable payments are not eligible for cancellation.
**Cancellation Policy for Tour Groups**
Bookings must be cancelled at least 28 days before the scheduled arrival to avoid charges. If a booking is not cancelled in time, the full cost of the first night's stay will be charged. Payment for tour group bookings is due within 30 days.
**Damage Policy**
Should you or any members of your party cause any form of damage or loss to the hotel, other guests, or their property, or violate any terms and conditions, you, as the person who made the booking, will be held accountable for compensating Walsh's Hotel for the necessary repairs or replacements. Management reserves the right to request a refundable security deposit of £200 upon arrival, which will be returned after a satisfactory check of the room upon departure.
Walsh's Hotel management retains the right to deny check-in.
**Walsh’s Group – Privacy Policy**
1. Who we are
This privacy policy explains how Walsh’s Group (“we”, “us”, “our”) collects and uses personal information about guests, website visitors and trade partners, including tour operators and DMCs, when you use our website, make a booking, request our trade guide or sign up for our newsletter.
Walsh’s Group is the data controller for the personal information collected through this website and our booking and marketing systems. You can contact us at:
- Name: Walsh’s Group
- Address: 53 Main Street, Maghera, BT46 5AA
- Email: info@walshshotel.com
- Telephone: +44 28 7954 9100
2. What information we collect
We collect personal information when you:
- make an enquiry or booking via our website or online booking partners;
- request our trade guide or rate information;
- sign up to receive our newsletter or marketing emails;
- stay at one of our properties;
- contact us by email, phone, social media or in person.
The information we collect may include:
- your name, email address, telephone number, postal address and any company and job title (for trade partners);
- booking details such as dates of stay, number of guests, property booked, rate type and special requests;
- your marketing and communication preferences;
- payment‑related information (handled securely via our payment providers);
- website usage information, such as IP address, device type and pages visited, collected via cookies and analytics tools.
3. How we use your information
We use your personal information to:
- manage room bookings, group reservations and your stay with us;
- respond to enquiries and provide our trade guide, rate information and operator resources;
- send newsletters and marketing communications when you have asked to receive them;
- manage and develop our relationships with trade partners and DMCs;
- improve our services, properties and website;
- comply with our legal, regulatory and accounting obligations.
We process your information because:
- it is necessary to perform a contract with you or to take steps at your request before entering into a contract (for bookings and trade enquiries);
- it is necessary to comply with legal obligations (for example, financial record‑keeping and health and safety requirements);
- you have given consent, for example to receive newsletters and marketing emails, which you can withdraw at any time.
4. Marketing and newsletters
If you sign up for our newsletter or agree to receive marketing communications, we will use your contact details to send you information about our properties, offers, experiences, and trade updates that we believe may be of interest to you.
You can opt out of marketing at any time by:
- clicking the “unsubscribe” link in any marketing email; or
- contacting us using the details in the “Contact us” section below.
5. Who we share your information with
We only share your personal information with:
- booking and property‑management systems, online travel agents and channel managers used to process reservations and manage your stay;
- payment providers and banks that process your transactions;
- email, IT and website service providers that support our business;
- professional advisers (such as accountants or legal advisers) where necessary;
- public authorities and regulators where we are legally required to do so.
We do not sell your personal information. Any third parties who access your information are required to keep it secure and use it only for the purposes we specify.
6. International transfers
Some of our systems or service providers may be located outside the UK and European Economic Area (EEA). Where your personal information is transferred outside the UK/EEA, we take steps to ensure that it is protected, for example by using standard contractual clauses or other appropriate safeguards.
7. How long we keep your information
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including satisfying any legal, accounting or reporting requirements.
For example:
- booking and stay records are typically kept for a number of years to meet legal and tax obligations;
- trade enquiries and operator details are kept while we have an active business relationship or until you ask us to delete them;
- marketing records are kept while you remain subscribed or until we no longer use them for marketing.
When information is no longer needed, we will securely delete or anonymise it.
8. Cookies and website tracking
Our website uses cookies and similar technologies to:
- enable the site and booking functions to work properly;
- understand how visitors use our website;
- help us improve our content and services;
- in some cases, support our marketing activities.
You can manage cookie settings through your browser and, where applicable, through any cookie banner shown on our site. Please note that blocking certain cookies may affect website or booking functionality.
9. Your rights
You have a number of rights in relation to the personal information we hold about you, including the right to:
- access your personal information and receive a copy of the data we hold;
- correct any inaccurate or incomplete information;
- delete your personal information in certain circumstances, for example where we no longer need it;
- restrict how we use your information in certain situations;
- object to certain types of processing, including direct marketing at any time;
- withdraw consent where we rely on your consent, for example for newsletters and marketing emails. [ico.org](https://ico.org.uk/for-organisations/advice-for-small-organisations/privacy-notices-and-cookies/cookies-and-privacy-notices-in-detail/)
If you wish to exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.
If you are not happy with how we handle your personal information, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK (www.ico.org.uk).
10. Contact us
If you have any questions about this privacy policy or how we use your personal information, please contact:
- Email: info@walshshotel.com
- Address: 53 Main Street, Maghera, BT46 5AA
- Telephone: +44 28 7954 9100
11. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date, and, where appropriate, notified to you by email or on our website.